Privacy Policy

Details of the owner of the website:

BUSINESS NAME: TILOOM TECHNOLOGICAL SOLUTIONS SL

NIF: B87015319

DOMAIN: www.tiloom.com

POSTAL ADDRESS: CALLE DE LA ISLA DE OZA 8, 28035 MADRID (MADRID)

E-MAIL ADDRESS: rgpd@tiloom.com

TELEPHONES: 616086478

REGISTRATION NUMBER / ADDITIONAL DATA: Registered in the Mercantile Register of Madrid, volume 32.906, folio 10, section 8, page: M-592449.

1. Identity and contact details of the controller

TILOOM SOLUCIONES TECNOLÓGICAS SL, with Tax Identification Number B87015319 and registered office at CALLE DE LA ISLA DE OZA 8, 28035 MADRID (MADRID), is responsible for the processing of personal data. You can contact us at any time by e-mail at the following address rgpd@tiloom.com.

2. Contact details of the data protection officer

In compliance with article 37 of the RGPD, TILOOM SOLUCIONES TECNOLÓGICAS SL has appointed a Data Protection Officer (DPD), who can be contacted by email at the following address dpd@tiloom.com.

3. Purposes of processing and legal basis

Your personal data will be processed for the following purposes:

Commercial actions web form	Purpose: Collection, registration and processing of data for the purpose of answering your queries and/or requests, as well as for advertising and commercial prospecting. Legal basis: The data subject's consent as provided for in Article 6(1)(a) of the GDPR.
Web user management	Purpose: Collection, registration and processing of user data for the management of their access to and use of the platform. Legal basis: Performance of a contract within the meaning of Article 6(1)(b) of the GDPR.
Installation of cookies	Purpose: Management and installation of cookies for the correct functioning of the website and for browsing analysis. Legal basis: The data subject's consent as provided for in Article 6(1)(a) of the GDPR.
Newsletter	Purpose: Management of the newsletter subscription, including the sending of informative and promotional communications related to our activities, products and services. Legal basis: The data subject's consent as provided for in Article 6(1)(a) of the GDPR.
Forms management	Purpose: Attention to your queries and/or requests through the forms available on the website. Legal basis: The data subject's consent as provided for in Article 6(1)(a) of the GDPR.

4. Legitimate interests of the controller

Where the data processing is based on the legitimate interest of the controller, this interest lies in improving the quality of the services offered and in optimising the user experience.

5. Recipients of personal data

Your personal data will not be disclosed to third parties, unless there is a legal obligation or you have given your express consent to such disclosures. However, your data may be shared with the following types of recipients:

- Technology service providers (e.g. hosting and email services).
- Legal and accounting advisors where necessary to comply with our legal obligations.

6. International data transfers

In the event that your personal data is transferred outside the European Economic Area (EEA), such transfers will be carried out with appropriate safeguards in accordance with Article 46 of the GDPR, such as the adoption of standard contractual clauses approved by the European Commission.

7. Data retention period

Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected. The criteria for determining the retention period include:

- The need to retain personal data in order to provide the services you have requested.
- Compliance with legal obligations in accordance with applicable regulations.
- The existence of a legitimate interest on the part of TILOOM SOLUCIONES TECNOLÓGICAS SL to keep the data.

At the end of the retention period, the data will be securely deleted.

8. Rights of the data subject

The data subject has the right to:

Access: Obtain confirmation as to whether we are processing your personal data, access it and receive a copy.
Rectification: Request the correction of inaccurate or incomplete data.
Deletion: Ask for the deletion of your personal data when they are no longer necessary for the purposes for which they were collected.
Restriction of processing: Request the restriction of the processing of your data in certain circumstances.
Portability: To receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another data controller.
Oppose: Oppose the processing of your personal data based on our legitimate interests or the public interest.

To exercise your rights, you can send a request to rgpd@tiloom.com or by post to the following address: CALLE DE LA ISLA DE OZA 8, 28035 MADRID (MADRID).

9. Right to lodge a complaint with a supervisory authority

If you consider that the processing of your personal data is in breach of the GDPR, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), accessible at https://www.aepd.es.

10. Automated decisions and profiling

TILOOM SOLUCIONES TECNOLÓGICAS SL does not make automated decisions, including profiling, based solely on the automated processing of your data that produce legal effects on you or significantly affect you in a similar way.

11. Data security

TILOOM SOLUCIONES TECNOLÓGICAS SL undertakes to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, in order to protect personal data against accidental or unlawful destruction, loss or alteration, unauthorised disclosure or access, especially when the processing involves the transmission of data over a network.

12. Privacy policy update

This privacy policy may be modified to adapt it to new legislation, jurisprudence or interpretations of the RGPD. Any change will be duly notified to the user through this page before its implementation.

13. Additional information

If you have any further questions or requests regarding data protection, you can contact our Data Protection Officer at dpd@tiloom.com.

Details of the owner of the website: COMPANY NAME TILOOM SOLUCIONES TECNOLOGICAS SL NIF B87015319 DOMAIN www.tiloom.com POSTAL ADDRESS CALLE DE LA ISLA DE OZA 8, 28035 MADRID (MADRID) ELECTRONIC ADDRESS rgpd@tiloom.com TELEPHONES 616086478 REGISTRATION NUMBER / DATA ADDITIONALS Data protection In accordance with current and applicable legislation on personal data protection, we inform you that your data will be incorporated into the processing system owned by TILOOM SOLUCIONES TECNOLOGICAS SL with NIF B87015319 and registered office located at CALLE DE LA ISLA DE OZA 8, 28035 MADRID (MADRID). The following are the most important aspects of the treatments carried out:

TREATMENTS CARRIED OUT

Commercial actions web form	Purpose: Collection, registration and processing of data for the purpose of answering your queries and/or requests, as well as for advertising and commercial prospecting. Conservation period: for as long as the consent given is maintained, unless legally obliged to do so. Legitimate basis: The consent of the data subject. Data typology: Basic data: Name and surname, E-mail address
Web user management	Purpose: Collection, registration and processing of user data. Conservation period: for as long as the consent given is maintained, unless legally obliged to do so. Legitimate basis: The consent of the data subject. Data typology: Basic data: Name and surname, E-mail address
Installation of cookies	Purpose: Management and installation of cookies. Conservation period: for as long as the consent given is maintained. Legitimate basis: The consent of the data subject. Data typology: Basic data: E-mail address, IP address
Newsletter	Purpose: Management of the subscription to the newsletter, in order to send the corresponding mailings. Conservation period: for as long as the consent given is maintained. Legitimate basis: The consent of the data subject. Data typology: Basic data: Name and surname, E-mail address
Management Form	Purpose: To deal with your queries and/or requests.web Conservation period: for as long as the consent given is maintained. Legitimate basis: The consent of the data subject. Data typology: Basic data: First and last name, E-mail address, IP address

Introduction

At Tiloom | Technology SolutionsWe are committed to protecting and respecting your privacy. This privacy policy describes how we collect, use and share your personal information when you use our website. tiloom.com.

Information we collect

We collect various types of information when you visit our website, including:

Contact information (name, e-mail address, telephone number, etc.).
Demographic information (age, gender, location, etc.).
Technical information about your visit to the website (IP address, type of device, browser used, etc.).
Other relevant information to offer you our services.

Use of information

We use the information collected for the following purposes:

To provide and maintain our services.
Improve our products and services.
Send promotional communications about special offers, events or new products, only if you have given your prior consent.
Personalise the user experience and offer relevant content.
Respond to your queries and provide customer support.
Comply with our legal obligations and resolve any disputes.

Dissemination of information

We will not share your personal information with third parties, except in the following circumstances:

When necessary to provide the services you have requested.
To comply with the law or to respond to a court order or governmental request.
With your prior consent.
In the case of a merger, acquisition or sale of assets, where the information is transferred to the acquiring party.

Protection of information

We take the necessary measures to protect your personal information against loss, misuse or unauthorised access. We implement technical and organisational security measures to ensure the confidentiality of your data.

Cookies

We use cookies and similar technologies to improve the user experience on our website. Cookies are small text files that are stored on your device. You can adjust your browser settings to refuse cookies, although this may affect the functionality of the site.

We use session cookies that are automatically deleted when you close your browser, as well as persistent cookies that remain on your device for a longer period of time.

In addition to first-party cookies, we also use third-party cookies to analyse website traffic and improve our services. These cookies may collect anonymous information about your visits to the site and your interaction with it.

If you need more information, you can visit our Cookie Policy page.

Links to other websites

Our website may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of those sites before providing them with any personal information.

Applicable law

Our privacy policy is governed by the following laws and regulations:

Organic Law on Personal Data Protection (LOPD).
General Data Protection Regulation (GDPR).
Law on Information Society Services and Electronic Commerce (LSSI-CE).
Other Spanish and European laws and regulations applicable to data protection and privacy.

Consent

By using our website, you agree to the terms of our privacy policy and consent to the collection, use and disclosure of your personal information as described in this document.

User rights

As a user, you have certain rights in relation to your personal data. These rights include:

Right of access: you have the right to request a copy of the personal information we hold about you.
Right to rectification: you can correct or update inaccurate or incomplete personal information that we hold about you.
Right of deletion: in certain circumstances, you may request the removal of your personal information from our records.
Right to object: you can object to the processing of your personal information in certain situations.
Right to data portability: you can request that we provide you with a copy of your personal data in a structured, machine-readable format.

If you wish to exercise any of these rights or have any questions or concerns regarding your personal data, please contact us using the contact details provided on our website.

Contact

If you have any questions, concerns or requests regarding our privacy policy, please do not hesitate to contact us via email at info@tiloom.com or via the contact forms provided on our website.