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1. Identification data

In compliance with the duty of information contained in article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the following information is provided:

  • Company owning the web domain: Tiloom Technological Solutions, S.L. (hereinafter "Tiloom“)
  • Registered office: C/Isla de Oza, 8. 3┬║D. 28035 Madrid
  • C.I.F. Number: B87015319
  • Registered in the Mercantile Register of Madrid, volume 32.906, folio 10, section 8, page: M-592449.
  • Contact e-mail address: info@tiloom.com

2. Users

Access to and/or use of this Tiloom attributes the condition of user, who accepts the General Conditions of Use reflected here. These conditions shall be applicable independently of the General Terms and Conditions of Contract which, where applicable, may be mandatory.

3. Use of the portal

Tiloom provides access to a multitude of information, services, programmes or data (hereinafter, "the content") on the Internet belonging to Tiloom or its licensors to which the user may have access. The user assumes responsibility for the use of the portal. This responsibility extends to any registration that may be necessary to access certain services or content.

In such registration, the user shall be responsible for providing truthful and lawful information. As a consequence of this registration, the user may be provided with a password for which he/she will be responsible, undertaking to use it diligently and confidentially. The user undertakes to make appropriate use of the contents and services that Tiloom offers through its portal, and undertakes not to use them for activities that are illicit, illegal or contrary to good faith and public order, nor to disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in support of terrorism or against human rights.

Likewise, the user undertakes not to cause damage to the physical and logical systems of TiloomThe user may not use the website, its suppliers or third parties, nor introduce or disseminate computer viruses or any other physical or logical system that may cause the aforementioned damage.

The user also undertakes not to attempt to access and, where appropriate, use the e-mail accounts of other users and not to modify or manipulate their messages. Tiloom reserves the right to remove all comments and contributions that violate the respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that violate youth or childhood, public order or safety, or that, in its opinion, are not appropriate for publication.

In any case, Tiloom shall not be responsible for the opinions expressed by users through forums, chats or other participation tools.

4. Data protection

Tiloom complies with the guidelines of Organic Law 15/1999 of 13 December on the Protection of Personal Data, Royal Decree 1720/2007 of 21 December, which approves the Regulations for the development of the Organic Law, and other regulations in force at all times, and ensures the correct use and processing of the user's personal data.

To this end, together with each form for the collection of personal data, in the services or information that the user may request from Tiloom.comThe user will be informed of the existence and acceptance of the particular conditions of the processing of their data in each case, informing them of the responsibility of the file created, the address of the person responsible, the possibility of exercising their rights of access, rectification, cancellation or opposition, the purpose of the processing and the communication of data to third parties, if applicable.

Also, Tiloom informs that it complies with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce, and will request the user's consent to the processing of their e-mail for commercial purposes at all times.

5. Intellectual and industrial property

Tiloom, by itself or as an assignee, is the owner of all intellectual and industrial property rights of its website, as well as of the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, colour combinations, structure and design, selection of materials used, computer programmes necessary for its operation, access and use, etc.), owned by Tiloom or their licensors.

All rights reserved. The reproduction, distribution and public communication, including making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, is expressly prohibited without the authorisation of Tiloom. The user undertakes to respect the Intellectual and Industrial Property rights held by Tiloom. You may view the elements of the portal and even print, copy and store them on the hard drive of your computer or any other physical medium, provided that this is solely and exclusively for your personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that may be installed on the pages of Tiloom.

6. Disclaimer of warranties and liability

Tiloom shall not be liable, under any circumstances, for damages of any kind that may be caused by, but not limited to: errors or omissions in the content, lack of availability of the portal, transmission of viruses or malicious or harmful programmes in the content, despite having adopted all the necessary technological measures to avoid this.

7. Modifications

Tiloom reserves the right to make any modifications it deems appropriate to its portal without prior notice, and may change, delete or add both the content and services provided through the same and the way in which they are presented or located on its portal.

8. Links

In the event that in Tiloom.com links or hyperlinks to other Internet sites, Tiloom shall not exercise any control over such sites and content. Under no circumstances Tiloom assume any responsibility for the contents of any link belonging to an external website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, validity and constitutionality of any material or information contained in any such hyperlinks or other Internet sites.

Likewise, the inclusion of these external connections shall not imply any kind of association, merger or participation with the connected entities.

9. Right of exclusion

Tiloom reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with these General Conditions of Use.

10. General

Tiloom will pursue the breach of these conditions as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it by law.

11. Modification of these conditions and duration

Tiloom may modify at any time the conditions determined here, being duly published as they appear here.

The validity of these conditions shall depend on their exposure and shall remain in force until they are modified by other duly published conditions.

12. Applicable law and jurisdiction

The relationship between Tiloom and the user shall be governed by current Spanish legislation and any dispute shall be submitted to the Courts and Tribunals of the city of Madrid.

13. Adaptation to the General Data Protection Regulation (GDPR)

Tiloom complies with the guidelines of the General Data Protection Regulation (GDPR) in force since 25 May 2018. The data records that we will store in our system will be for the purpose of informing our community of users and customers about technical content, technology news, products and services related to field maintenance. Sensitive data such as health information, ideology or religion will not be collected.

We will analyse user behaviour on our website (using cookies) in order to improve our technical and technological content offering. In addition, we may interact with social networks such as Facebook (through the use of pixels), Twitter and Linkedin to better understand the concerns and needs of our audience.

The person responsible for data processing is Javier Espinosa de los Monteros, Sole Director of Tiloom Technological Solutions, S.L.

Users and customers have the right to withdraw their consent to use our website or to receive regular newsletters. They can also exercise their rights of access, rectification, cancellation, opposition and data portability, as well as the right to be forgotten, by sending a request to info@tiloom.com or in writing to our address at C/Isla de Oza, 8. 28035 Madrid. The length of time for which the information is stored will depend on the duration of the relationship between Tiloom and their content subscribers.

Tiloom excludes any warranty related to the storage, processing, handling or security of information generated by products and platforms represented by Tiloomas we are distributors without access to such computer or electronic systems. The manufacturers shall be responsible for complying with the commitments related to these aspects, as set out in the conditions of purchase.

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